ITIL Foundation - Online Training

ITIL Foundation - Online Training

SKU: 006
4 Days Program

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
  • Who should do this course?

    ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:

    • IT Managers/Support teams
    • System Administrators/Analysts
    • Operations Managers
    • Database Administrators
    • Service Delivery Professionals
    • Quality Analysts
    • Application Management team/Development team
    • Process Owners/Practitioners
  • Course Agenda

    This course covers the following topics:

    • Service Management as a Practice
    • Service Lifecycle
    • Key Principles and Models
    • Generic Concepts, Processes, Functions & Roles
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Management
    • Technology and Architecture
    • Qualification Scheme

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